Paddle Warranty

Paddle Warranty

Warranties are in place to remedy abnormal breakage from normal use or for manufacturer defects.

Warranties are in place to remedy abnormal breakage from normal use or for manufacturer defects.

What is NOT covered under warranty:

As warranties are meant for manufacturing defects, normal wear and tear are not covered under warranty. Normal wear and tear includes:

  • Faded graphics
  • Small dents/scratches from play
  • Markings from pickleballs

Warranties also do not cover improper use, maintenance, storage, accidents, unauthorized alterations, etc. 

Damage from your paddle hitting the ground, the court floor, or hitting any object other than a pickleball (such as exposed graphite core, damage to the edgeguard, face separation, scuffs, chipping, etc) will not be covered under warranty. 

Damage and decomposition due to improper storage and exposure to extreme cold or high temperatures and humidity are also not covered. Paddles should not be stored in car trunks or garages, as extreme cold can lead to cracking, and extreme heat (such as sitting on a searing hot court for long periods of time) can lead to the glue softening.

Cracks, chips, and other damage around the edge of the are not covered under warranty as this damage would not come from just hitting pickleballs.


What is covered under warranty:

There are a couple of key terms when discussing warranties for pickleball paddles.

DELAMINATION: this is an umbrella term for two issues covered under warranty:

  1. FACE SEPARATION: If you knock your knuckles against this type of delaminated paddle, the sound will be loud/hollow rather than the lower/dense sound of a normal paddle. This is covered under warranty.
  2. CORE CRUSHING: If you take the paddle and press your thumbs firmly into the middle of the paddle and you hear a crackling/crunchy sound, the core of your paddle is crushed. This is covered under warranty.

BUMPER DETACHMENT: If the bumper of the paddle detaches from the face abnormally (i.e. not from a physical blow), this is covered under warranty.

If these or something else you believe to be a manufacturing defect or abnormal breakage are the issue with your paddle, please proceed to the next section for instructions on how to submit a warranty claim for your paddle. 

What is NOT covered under warranty:

As warranties are meant for manufacturing defects, normal wear and tear are not covered under warranty. Normal wear and tear includes:

  • Faded graphics
  • Small dents/scratches from play
  • Markings from pickleballs

Warranties also do not cover improper use, maintenance, storage, accidents, unauthorized alterations, etc. 

Damage from your paddle hitting the ground, the court floor, or hitting any object other than a pickleball (such as exposed graphite core, damage to the edgeguard, face separation, scuffs, chipping, etc) will not be covered under warranty. 

Damage and decomposition due to improper storage and exposure to extreme cold or high temperatures and humidity are also not covered. Paddles should not be stored in car trunks or garages, as extreme cold can lead to cracking, and extreme heat (such as sitting on a searing hot court for long periods of time) can lead to the glue softening.

Cracks, chips, and other damage around the edge of the are not covered under warranty as this damage would not come from just hitting pickleballs.


What is covered under warranty:

There are a couple of key terms when discussing warranties for pickleball paddles.

DELAMINATION: this is an umbrella term for two issues covered under warranty:

  1. FACE SEPARATION: If you knock your knuckles against this type of delaminated paddle, the sound will be loud/hollow rather than the lower/dense sound of a normal paddle. This is covered under warranty.
  2. CORE CRUSHING: If you take the paddle and press your thumbs firmly into the middle of the paddle and you hear a crackling/crunchy sound, the core of your paddle is crushed. This is covered under warranty.

BUMPER DETACHMENT: If the bumper of the paddle detaches from the face abnormally (i.e. not from a physical blow), this is covered under warranty.

If these or something else you believe to be a manufacturing defect or abnormal breakage are the issue with your paddle, please proceed to the next section for instructions on how to submit a warranty claim for your paddle. 

How to submit a warranty claim:

Check Your Warranty Eligibility

Before submitting a claim, please confirm that your paddle is still under warranty. Warranty coverage begins on the original date of purchase.

If you’re unsure of your purchase date, feel free to contact us and we’ll be happy to check for you.

Please note: Warranties for Acorn, CRBN, Gearbox, Selkirk, and Paddletek must be processed directly through the manufacturer. All other brands are handled in-store at Rackets & Runners. You can find links to their portals in the brand list below.

In-Store Warranty Claims

Visit us at your convenience and we’ll inspect your paddle.

If the paddle is deemed defective and within the warranty period, we will replace it with the same model (subject to availability).

Online Warranty Claims

To submit a claim online:

  1. Log in to your order using the provided link here>
  2. Select “File a Warranty Claim”
  3. Follow the prompts to complete your submission

Once you submit your online claim

Our team will review your claim. If your paddle appears to be defective, you will need to ship it to us for further inspection

Once our team approves the submission, you will receive a return shipping label via email. Depending on the time since delivery, the customer may be responsible for all warranty shipping costs.

  • If the claim was submitted within 30 days of the delivery date, we cover all shipping costs for warranty claims involving manufacturer defects.
  • If the claim was submitted more than 30 days after the delivery date, customers are responsible for the shipping costs of both 1) shipping the paddle to us and 2) and the replacement paddle back to them
  • Please understand that we are merely a retailer of the paddles and therefore are required to follow the brand’s policies regarding warranty issues. Many brands require that the physical paddle be shipped to us for examination, and as we are a small family business it is not feasible for us to pay for the customers’ free shipping of shipping a paddle out, paying for return shipping for warranty examination, and paying for the replacement paddle to ship back out to the customer.

Please note that all paddles are subject to managerial inspection to determine eligibility.

If we deem the paddle defective: We will replace the paddle with one of the same model (subject to availability). As mentioned above, if it has been over 30 days since you received the paddle, we will need to send you an invoice to cover the costs of shipping for the new paddle.

If we deem the paddle to NOT be defective: If we deem the paddle to not be defective, we will need to send you an invoice to cover the cost of shipping back the submitted paddle back to you. 

How to submit a warranty claim:

Check Your Warranty Eligibility

Before submitting a claim, please confirm that your paddle is still under warranty. Warranty coverage begins on the original date of purchase.

If you’re unsure of your purchase date, feel free to contact us and we’ll be happy to check for you.

Please note: Warranties for Acorn, CRBN, Gearbox, Selkirk, and Paddletek must be processed directly through the manufacturer. All other brands are handled in-store at Rackets & Runners. You can find links to their portals in the brand list below.

In-Store Warranty Claims

Visit us at your convenience and we’ll inspect your paddle.

If the paddle is deemed defective and within the warranty period, we will replace it with the same model (subject to availability).

Online Warranty Claims

To submit a claim online:

  1. Log in to your order using the provided link here>
  2. Select “File a Warranty Claim”
  3. Follow the prompts to complete your submission

Once you submit your online claim

Our team will review your claim. If your paddle appears to be defective, you will need to ship it to us for further inspection

Once our team approves the submission, you will receive a return shipping label via email. Depending on the time since delivery, the customer may be responsible for all warranty shipping costs.

  • If the claim was submitted within 30 days of the delivery date, we cover all shipping costs for warranty claims involving manufacturer defects.
  • If the claim was submitted more than 30 days after the delivery date, customers are responsible for the shipping costs of both 1) shipping the paddle to us and 2) and the replacement paddle back to them
  • Please understand that we are merely a retailer of the paddles and therefore are required to follow the brand’s policies regarding warranty issues. Many brands require that the physical paddle be shipped to us for examination, and as we are a small family business it is not feasible for us to pay for the customers’ free shipping of shipping a paddle out, paying for return shipping for warranty examination, and paying for the replacement paddle to ship back out to the customer.

Please note that all paddles are subject to managerial inspection to determine eligibility.

If we deem the paddle defective: We will replace the paddle with one of the same model (subject to availability). As mentioned above, if it has been over 30 days since you received the paddle, we will need to send you an invoice to cover the costs of shipping for the new paddle.

If we deem the paddle to NOT be defective: If we deem the paddle to not be defective, we will need to send you an invoice to cover the cost of shipping back the submitted paddle back to you. 

Warranties by Manufacturer

Warranties by Manufacturer

11six24

Paddles are covered for 6 months against manufacturer defects from the date of the original purchase (non-transferable). 11six24 warranties are processed in-store at Rackets & Runners.

Acorn

Paddles have a limited lifetime warranty against manufacturer defects from the date of the original purchase (non-transferable). Acorn warranties need to be processed with Acorn directly via this link.

Babolat

Paddles are covered for 12 months against manufacturer defects from the date of original purchase (non-transferable). Babolat warranties are processed in-store at Rackets & Runners.

Bread & Butter

Paddles are covered for 6 months against manufacturer defects from the date of the original purchase (non-transferable). Bread & Butter warranties are processed in-store at Rackets & Runners.

Chorus

Paddles are covered under for 4 months against manufacturer defects from the date of the original purchase (non-transferable). Chorus warranties are processed in-store at Rackets & Runners.

CRBN

Paddles are covered for 12 months against manufacturer defects from the date of the original purchase. This warranty is transferrable, so if a paddle is replaced under warranty, the replacement assumes the remaining warranty period of the original item. As CRBN warranty claims must be filed with CRBN directly, we at Rackers & Runners are not able to assist with these. To submit a claim, go directly to the CRBN website.

Head

Paddles are covered for 12 months against manufacturer defects from the date of the original purchase (non-transferable). Head warranties are processed in-store at Rackets & Runners.

Honolulu Pickleball

The J2K, J3K, J7K, and J2Ti are covered for 6 months against manufacturer defects from the date of the original purchase (non-transferable).

The foam paddles (J2NF, J2FC+, J2NFT, J2CR, J2CR Crystal Blue Endurance Surface, J6NF, J6FC+, J6CR, and J6CR Crystal Blue Endurance Surface) are covered for 1 year against manufacturer defects from the date of the original purchase (non-transferable).

For the J2Ti+ and J2K+, the refresh program is only available in the United States. However, we are happy to offer up to 2 warranty replacements within 6 months of the original purchase date.

Honolulu Pickleball warranties are processed in-store at Rackets & Runners.

Joola

Paddles are covered for 6 months against manufacturer defects from the date of the original purchase (non-transferable). Joola warranties are processed in-store at Rackets & Runners.

Exception
3Ss, Pro IVs, and Pro Vs. We can offer up to 2 warranty replacements within 6 months of the original purchase date. Anything more/after this you would need to have your original paddle registered through Joola here to get a third replacement and extend the warranty to 1 year. We will need to submit the email you registered your paddle with to Joola for confirmation, so please locate a copy of this email before submitting your warranty with us.

Mark Pickleball

Paddles are covered for 5 months against manufacturer defects from the date of the original purchase (non-transferable). Mark Pickleball warranties are processed in-store at Rackets & Runners.

Neonic

Paddles are covered for 6 months against manufacturer defects from the date of the original purchase (non-transferable). Neonic warranties are processed in-store at Rackets & Runners.

Owl Pickleball

Paddles are covered for 6 months against manufacturer defects from the date of the original purchase (non-transferable). Owl Pickleball warranties are processed in-store at Rackets & Runners

Paddletek

Paddles have a limited lifetime warranty against manufacturer defects from the date of the original purchase (non-transferable). Paddletek warranties are processed with Paddletek directly here.

Pickleball Apes

Paddles are covered for 12 months against manufacturer defects from the date of the original purchase (non-transferable). Pickleball Apes warranties are processed in-store at Rackets & Runners.

Ronbus

Paddles are covered for 6 months against manufacturer defects from the date of the original purchase (non-transferable). Ronbus warranties are processed in-store at Rackets & Runners.

Selkirk

Paddles are covered for a limited lifetime of the original purchase (non-transferable) for manufacturing defects. As Selkirk warranty claims must be filed with Selkirk directly, we at Rackets & Runners are not able to assist with these. To submit a claim, go to the Selkirk website.

SixZero

Paddles are covered for 12 months against manufacturer defects from the date of the original purchase (non-transferable). SixZero warranties are processed in-store at Rackets & Runners.

Spartus

Paddles are covered for 6 months against manufacturer defects from the date of the original purchase (non-transferable). Spartus warranties are processed in-store at Rackets & Runners.

Technifibre

Paddles are covered for 6 months against manufacturer defects from the date of the original purchase (non-transferable). Technifibre warranties are processed in-store at Rackets & Runners.

Vatic Pro

Paddles are covered for 12 months against manufacturer defects from the date of the original purchase (non-transferable). Vatic Pro warranties are processed in-store at Rackets & Runners.

Volair

Paddles are covered for 12 months against manufacturer defects from the date of the original purchase (non-transferable). Volair warranties are processed in-store at Rackets & Runners.