Paddle Warranty

Paddle Warranty

Warranties cover manufacturer defects or breakage that happens during normal use.

Warranties cover manufacturer defects or breakage that happens during normal use.

How to submit a warranty claim:

First, check your warranty eligibility

Warranty coverage starts on your original purchase date. Not sure when you bought it? Contact us and we'll look it up for you.

Note: Acorn, CRBN, Gearbox, Selkirk, and Paddletek warranties go through the manufacturer directly (see brand links at the bottom). All other brands are handled in-store at R&R.

In-store claims

Bring your paddle in. If it's defective and still under warranty, we'll replace it with the same model (subject to availability).

Online claims

  1. Log in to your order using the link below
  2. Select "File a Warranty Claim"
  3. Follow the prompts to finish

How to submit a warranty claim:

First, check your warranty eligibility

Warranty coverage starts on your original purchase date. Not sure when you bought it? Contact us and we'll look it up for you.

Note: Acorn, CRBN, Gearbox, Selkirk, and Paddletek warranties go through the manufacturer directly (see brand links at the bottom). All other brands are handled in-store at R&R.

In-store claims

Bring your paddle in. If it's defective and still under warranty, we'll replace it with the same model (subject to availability).

Online claims

  1. Log in to your order using the link below
  2. Select "File a Warranty Claim"
  3. Follow the prompts to finish
START A CLAIM

I filed a claim, what happens next?

Our team will review your claim. If your paddle looks defective, we'll have you ship it to us for inspection.

Once approved, you'll get a return shipping label by email. Shipping costs depend on timing:

  • Within 30 days of delivery: we cover all shipping costs for manufacturer defects.
  • After 30 days: you're responsible for shipping the paddle to us and shipping the replacement back.

As a small retailer, we have to follow each brand's warranty policies, including their requirement that paddles be physically shipped in for inspection. Covering shipping both ways on every claim isn't something we're able to do.

All paddles go through managerial inspection. Here's what happens after:

  • Defective: we replace it with the same model (subject to availability). If it's been over 30 days since delivery, we'll send an invoice for return shipping.
  • Not defective: we'll send an invoice to cover shipping the paddle back to you.

I filed a claim, what happens next?

Our team will review your claim. If your paddle looks defective, we'll have you ship it to us for inspection.

Once approved, you'll get a return shipping label by email. Shipping costs depend on timing:

  • Within 30 days of delivery: we cover all shipping costs for manufacturer defects.
  • After 30 days: you're responsible for shipping the paddle to us and shipping the replacement back.

As a small retailer, we have to follow each brand's warranty policies, including their requirement that paddles be physically shipped in for inspection. Covering shipping both ways on every claim isn't something we're able to do.

All paddles go through managerial inspection. Here's what happens after:

  • Defective: we replace it with the same model (subject to availability). If it's been over 30 days since delivery, we'll send an invoice for return shipping.
  • Not defective: we'll send an invoice to cover shipping the paddle back to you.

What is NOT covered under warranty:

Since warranties only cover manufacturing defects, normal wear and tear isn't included. This means:

  • Faded graphics
  • Small dents or scratches from play
  • Ball markings

Warranties also don't cover improper use, maintenance, storage, accidents, or unauthorized alterations.

Any damage from your paddle hitting the ground, court, or anything other than a pickleball (like exposed graphite, edgeguard damage, face separation, scuffs, or chipping) isn't covered, since this kind of damage doesn't happen from normal play.

Same goes for damage caused by improper storage. Avoid storing your paddle in a car trunk or garage: extreme cold can crack it, and extreme heat (like sitting on a hot court too long) can soften the glue.

Edge cracks and chips also aren't covered, since they don't result from simply hitting pickleballs.


What is covered under warranty:

There are a couple of key terms when discussing warranties for pickleball paddles.

DELAMINATION: this is an umbrella term for two issues covered under warranty:

  1. FACE SEPARATION: If you knock your knuckles against this type of delaminated paddle, the sound will be loud/hollow rather than the lower/dense sound of a normal paddle. This is covered under warranty.
  2. CORE CRUSHING: If you take the paddle and press your thumbs firmly into the middle of the paddle and you hear a crackling/crunchy sound, the core of your paddle is crushed. This is covered under warranty.

BUMPER DETACHMENT: If the bumper of the paddle detaches from the face abnormally (i.e. not from a physical blow), this is covered under warranty.

If these or something else you believe to be a manufacturing defect or abnormal breakage are the issue with your paddle, please proceed to the next section for instructions on how to submit a warranty claim for your paddle. 

What is NOT covered under warranty:

Since warranties only cover manufacturing defects, normal wear and tear isn't included. This means:

  • Faded graphics
  • Small dents or scratches from play
  • Ball markings

Warranties also don't cover improper use, maintenance, storage, accidents, or unauthorized alterations.

Any damage from your paddle hitting the ground, court, or anything other than a pickleball (like exposed graphite, edgeguard damage, face separation, scuffs, or chipping) isn't covered, since this kind of damage doesn't happen from normal play.

Same goes for damage caused by improper storage. Avoid storing your paddle in a car trunk or garage: extreme cold can crack it, and extreme heat (like sitting on a hot court too long) can soften the glue.

Edge cracks and chips also aren't covered, since they don't result from simply hitting pickleballs.


What is covered under warranty:

There are a couple of key terms when discussing warranties for pickleball paddles.

DELAMINATION: this is an umbrella term for two issues covered under warranty:

  1. FACE SEPARATION: If you knock your knuckles against this type of delaminated paddle, the sound will be loud/hollow rather than the lower/dense sound of a normal paddle. This is covered under warranty.
  2. CORE CRUSHING: If you take the paddle and press your thumbs firmly into the middle of the paddle and you hear a crackling/crunchy sound, the core of your paddle is crushed. This is covered under warranty.

BUMPER DETACHMENT: If the bumper of the paddle detaches from the face abnormally (i.e. not from a physical blow), this is covered under warranty.

If these or something else you believe to be a manufacturing defect or abnormal breakage are the issue with your paddle, please proceed to the next section for instructions on how to submit a warranty claim for your paddle. 

Warranties by Manufacturer

Warranties by Manufacturer

11six24

Paddles are covered for 6 months against manufacturer defects from the date of the original purchase (non-transferable). 11six24 warranties are processed in-store at Rackets & Runners.

Acorn

Paddles have a limited lifetime warranty against manufacturer defects from the date of the original purchase (non-transferable). Acorn warranties need to be processed with Acorn directly via this link.

Babolat

Paddles are covered for 12 months against manufacturer defects from the date of original purchase (non-transferable). Babolat warranties are processed in-store at Rackets & Runners.

Bread & Butter

Paddles are covered for 6 months against manufacturer defects from the date of the original purchase (non-transferable). Bread & Butter warranties are processed in-store at Rackets & Runners.

Chorus

Paddles are covered under for 4 months against manufacturer defects from the date of the original purchase (non-transferable). Chorus warranties are processed in-store at Rackets & Runners.

CRBN

Paddles are covered for 12 months against manufacturer defects from the date of the original purchase. This warranty is transferrable, so if a paddle is replaced under warranty, the replacement assumes the remaining warranty period of the original item. As CRBN warranty claims must be filed with CRBN directly, we at Rackers & Runners are not able to assist with these. To submit a claim, go directly to the CRBN website.

Enhance

Paddles are covered for1 2 months against manufacturer defects from the date of the original purchase (non-transferable). Enhance warranties are processed in-store at Rackets & Runners.

Head

Paddles are covered for 12 months against manufacturer defects from the date of the original purchase (non-transferable). Head warranties are processed in-store at Rackets & Runners.

Honolulu Pickleball

The J2K, J3K, J7K, and J2Ti are covered for 6 months against manufacturer defects from the date of the original purchase (non-transferable).

The foam paddles (J2NF, J2FC+, J2NFT, J2CR, J2CR Crystal Blue Endurance Surface, J6NF, J6FC+, J6CR, and J6CR Crystal Blue Endurance Surface) are covered for 1 year against manufacturer defects from the date of the original purchase (non-transferable).

For the J2Ti+ and J2K+, the refresh program is only available in the United States. However, we are happy to offer up to 2 warranty replacements within 6 months of the original purchase date.

Honolulu Pickleball warranties are processed in-store at Rackets & Runners.

Joola

Paddles are covered for 6 months against manufacturer defects from the date of the original purchase (non-transferable). Joola warranties are processed in-store at Rackets & Runners.

Exception
3Ss, Pro IVs, and Pro Vs. We can offer up to 2 warranty replacements within 6 months of the original purchase date. Anything more/after this you would need to have your original paddle registered through Joola here to get a third replacement and extend the warranty to 1 year. We will need to submit the email you registered your paddle with to Joola for confirmation, so please locate a copy of this email before submitting your warranty with us.

Mark Pickleball

Paddles are covered for 5 months against manufacturer defects from the date of the original purchase (non-transferable). Mark Pickleball warranties are processed in-store at Rackets & Runners.

Mizuno

Paddles are covered for12 months against manufacturer defects from the date of the original purchase (non-transferable). Mizuno pickleball paddle warranties are processed in-store at Rackets & Runners.

Neonic

Paddles are covered for 6 months against manufacturer defects from the date of the original purchase (non-transferable). Neonic warranties are processed in-store at Rackets & Runners.

Owl Pickleball

Paddles are covered for 6 months against manufacturer defects from the date of the original purchase (non-transferable). Owl Pickleball warranties are processed in-store at Rackets & Runners

Paddletek

Paddles have a limited lifetime warranty against manufacturer defects from the date of the original purchase (non-transferable). Paddletek warranties are processed with Paddletek directly here.

Pickleball Apes

Paddles are covered for 12 months against manufacturer defects from the date of the original purchase (non-transferable). Pickleball Apes warranties are processed in-store at Rackets & Runners.

Ronbus

Paddles are covered for 6 months against manufacturer defects from the date of the original purchase (non-transferable). Ronbus warranties are processed in-store at Rackets & Runners.

RPM

The Q2 series have a limited lifetime warranty against manufacturer defects from the date of the original purchase (non-transferable), while the Friction Pro Series have a 1 year warranty against manufacturer defects from the date of the original purchase (non-transferable). RPM warranties need to be processed with RPM directly via this link.

Selkirk

Paddles are covered for a limited lifetime of the original purchase (non-transferable) for manufacturing defects. As Selkirk warranty claims must be filed with Selkirk directly, we at Rackets & Runners are not able to assist with these. To submit a claim, go to the Selkirk website.

SixZero

Paddles are covered for 12 months against manufacturer defects from the date of the original purchase (non-transferable). SixZero warranties are processed in-store at Rackets & Runners.

Spartus

Paddles are covered for 6 months against manufacturer defects from the date of the original purchase (non-transferable). Spartus warranties are processed in-store at Rackets & Runners.

SpeedUp

Paddles are covered for 12 months against manufacturer defects from the date of the original purchase (non-transferable). SpeedUp warranties are processed in-store at Rackets & Runners.

Technifibre

Paddles are covered for 6 months against manufacturer defects from the date of the original purchase (non-transferable). Technifibre warranties are processed in-store at Rackets & Runners.

Thrive

For Thrive paddles, we are able to offer up to 2 warranty replacements within 6 months of the original purchase date.

Vatic Pro

Paddles are covered for 12 months against manufacturer defects from the date of the original purchase (non-transferable). Vatic Pro warranties are processed in-store at Rackets & Runners.

Volair

Paddles are covered for 12 months against manufacturer defects from the date of the original purchase (non-transferable). Volair warranties are processed in-store at Rackets & Runners.