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Paddle Warranty

Paddle Warranty

Warranties are in place to remedy abnormal breakage from normal use or for manufacturer defects.

Warranties are in place to remedy abnormal breakage from normal use or for manufacturer defects.

What’s NOT covered under warranty:

As warranties are meant for manufacturing defects, normal wear and tear are not covered under warranty. Normal wear and tear includes:

  • Faded graphics
  • Small dents/scratches from play
  • Markings from pickleballs

Warranties also do not cover improper use, maintenance, storage, accidents, unauthorized alterations, etc. 

Damage from your paddle hitting the ground, the court floor, or hitting any object other than a pickleball (such as exposed graphite core, damage to the edgeguard, face separation, scuffs, chipping, etc) will not be covered under warranty. 

Damage and decomposition due to improper storage and exposure to extreme cold or high temperatures and humidity are also not covered. Paddles should not be stored in car trunks or garages, as extreme cold can lead to cracking, and extreme heat (such as sitting on a searing hot court for long periods of time) can lead to the glue softening.

Cracks, chips, and other damage around the edge of the are not covered under warranty as this damage would not come from just hitting pickleballs.


What is covered under warranty?

There are a couple of key terms when discussing warranties for pickleball paddles.

DELAMINATION: this is an umbrella term for two issues covered under warranty:

  1. FACE SEPARATION: If you knock your knuckles against this type of delaminated paddle, the sound will be loud/hollow rather than the lower/dense sound of a normal paddle. This is covered under warranty.
  2. CORE CRUSHING: If you take the paddle and press your thumbs firmly into the middle of the paddle and you hear a crackling/crunchy sound, the core of your paddle is crushed. This is covered under warranty.

BUMPER DETACHMENT: If the bumper of the paddle detaches from the face abnormally (i.e. not from a physical blow), this is covered under warranty.

If these or something else you believe to be a manufacturing defect or abnormal breakage are the issue with your paddle, please proceed to the next section for instructions on how to submit a warranty claim for your paddle. 

What’s NOT covered under warranty:

As warranties are meant for manufacturing defects, normal wear and tear are not covered under warranty. Normal wear and tear includes:

  • Faded graphics
  • Small dents/scratches from play
  • Markings from pickleballs

Warranties also do not cover improper use, maintenance, storage, accidents, unauthorized alterations, etc. 

Damage from your paddle hitting the ground, the court floor, or hitting any object other than a pickleball (such as exposed graphite core, damage to the edgeguard, face separation, scuffs, chipping, etc) will not be covered under warranty. 

Damage and decomposition due to improper storage and exposure to extreme cold or high temperatures and humidity are also not covered. Paddles should not be stored in car trunks or garages, as extreme cold can lead to cracking, and extreme heat (such as sitting on a searing hot court for long periods of time) can lead to the glue softening.

Cracks, chips, and other damage around the edge of the are not covered under warranty as this damage would not come from just hitting pickleballs.


What is covered under warranty?

There are a couple of key terms when discussing warranties for pickleball paddles.

DELAMINATION: this is an umbrella term for two issues covered under warranty:

  1. FACE SEPARATION: If you knock your knuckles against this type of delaminated paddle, the sound will be loud/hollow rather than the lower/dense sound of a normal paddle. This is covered under warranty.
  2. CORE CRUSHING: If you take the paddle and press your thumbs firmly into the middle of the paddle and you hear a crackling/crunchy sound, the core of your paddle is crushed. This is covered under warranty.

BUMPER DETACHMENT: If the bumper of the paddle detaches from the face abnormally (i.e. not from a physical blow), this is covered under warranty.

If these or something else you believe to be a manufacturing defect or abnormal breakage are the issue with your paddle, please proceed to the next section for instructions on how to submit a warranty claim for your paddle. 

How to submit a warranty claim:

First, please see the below list of brands and if your paddle is still covered under warranty. Please keep in mind that the warranty starts the day of the paddle’s purchase. If you cannot recall the date of purchase, please feel free to give us a call so we can check our system.

All paddle warranties except for Selkirk and Selkirk SLK are processed in-store at Rackets & Runners. If it is still within the warranty period, please email us a picture of your defective paddle at info@racketsandrunners.ca with a description of the issue. If your paddle is from Selkirk or Selkirk SLK, you will need to deal with Selkirk directly via this link here. 

Once we receive your email, we will determine if the paddle issue is covered under warranty. Please note that all paddles are subject to managerial inspection to determine eligibility. If your paddle is determined to be defective, there is a chance that it will need to be brought into the store/mailed to the store depending on the brand. If we determine that the paddle is indeed covered under warranty, you will need to bring the paddle into the store or ship it to the following address through courier or Canada Post: 

3880 Oak Street
Vancouver, BC, V6H 2M5

If the manufacturer’s defect occurs in the first 30 days, we will cover the cost of shipping.


If the defect occurs after this 30-day period, you will need to cover the shipping costs for shipping us the defective paddle and for the shipping of the replacement paddle back to you. Please understand that we are merely a retailer of the paddles and therefore are required to follow the brand’s policies regarding warranty issues. Many brands require that the physical paddle be shipped to us for examination, and as we are a small family business it is not feasible for us to pay for the customers’ free shipping of shipping a paddle out, paying for return shipping for warranty examination, and paying for the replacement paddle to ship back out to the customer.


Please note that the paddles are only covered for ONE warranty per purchase and are non-transferable, meaning that the warranty is valid only for the original purchase. The new replacement paddle provided will no longer be covered under warranty. This is true regardless of manufacturer.

How to submit a warranty claim:

First, please see the below list of brands and if your paddle is still covered under warranty. Please keep in mind that the warranty starts the day of the paddle’s purchase. If you cannot recall the date of purchase, please feel free to give us a call so we can check our system.

All paddle warranties except for Selkirk and Selkirk SLK are processed in-store at Rackets & Runners. If it is still within the warranty period, please email us a picture of your defective paddle at info@racketsandrunners.ca with a description of the issue. If your paddle is from Selkirk or Selkirk SLK, you will need to deal with Selkirk directly via this link here. 

Once we receive your email, we will determine if the paddle issue is covered under warranty. Please note that all paddles are subject to managerial inspection to determine eligibility. If your paddle is determined to be defective, there is a chance that it will need to be brought into the store/mailed to the store depending on the brand. If we determine that the paddle is indeed covered under warranty, you will need to bring the paddle into the store or ship it to the following address through courier or Canada Post: 

3880 Oak Street
Vancouver, BC, V6H 2M5

If the manufacturer’s defect occurs in the first 30 days, we will cover the cost of shipping.


If the defect occurs after this 30-day period, you will need to cover the shipping costs for shipping us the defective paddle and for the shipping of the replacement paddle back to you. Please understand that we are merely a retailer of the paddles and therefore are required to follow the brand’s policies regarding warranty issues. Many brands require that the physical paddle be shipped to us for examination, and as we are a small family business it is not feasible for us to pay for the customers’ free shipping of shipping a paddle out, paying for return shipping for warranty examination, and paying for the replacement paddle to ship back out to the customer.


Please note that the paddles are only covered for ONE warranty per purchase and are non-transferable, meaning that the warranty is valid only for the original purchase. The new replacement paddle provided will no longer be covered under warranty. This is true regardless of manufacturer.

Warranties by Manufacturer

Warranties by Manufacturer

11six24

Paddles are covered for 6 months against manufacturer defects from the date of the original purchase (non-transferable). 11six24 warranties are processed in-store at Rackets & Runners.

Babolat

Paddles are covered for 6 months against manufacturer defects from the date of original purchase (non-transferable). Babolat warranties are processed in-store at Rackets and Runners.

Body Helix

Paddles are covered for 90 days against manufacturer defects from the date of the original purchase (non-transferable). Body Helix warranties are processed in-store at Rackets & Runners.

Bread & Butter

Paddles are covered for 6 months against manufacturer defects from the date of the original purchase (non-transferable). Bread & Butter warranties are processed in-store at Rackets & Runners.

CRBN

Paddles are covered for 12 months against manufacturer defects from the date of purchase of original purchaser (non-transferable). CRBN warranties are processed in-store at Rackets & Runners.

Electrum

Paddles are covered for 6 months against manufacturer defects from the date of the original purchase (non-transferable). Electrum warranties are processed in-store at Rackets & Runners.

Franklin

Paddles are covered for 3 months against manufacturer defects from the date of the original purchase (non-transferable). Franklin warranties are processed in-store at Rackets & Runners.

GearBox

Paddles are covered for 12 months against manufacturer defects of original purchaser (non-transferable). Gearbox warranties are processed in-store at Rackets and Runners.

Head

Paddles are covered for 12 months against manufacturer defects of original purchaser (non-transferable). Head warranties are processed in-store at Rackets and Runners.

Honolulu Pickleball

Paddles are covered for 6 months against manufacturer defects from the date of the original purchase (non-transferable). Honolulu Pickleball warranties are processed in-store at Rackets & Runners.

Joola

Paddles are covered for 6 months against manufacturer defects of original purchaser (non transferable). Joola warranties are processed in-store at Rackets and Runners.

Neonic

Paddles are covered for 6 months against manufacturer defects from the date of the original purchase (non-transferable). Neonic warranties are processed in-store at Rackets & Runners.

Pickleball Apes

Paddles are covered for 12 months against manufacturer defects from the date of the original purchase (non-transferable). Pickleball Apes warranties are processed in-store at Rackets & Runners.

Pro Drive

Paddles are covered for 8 months against manufacturer defects of original purchaser (non-transferable). Pro Drive warranties are processed in-store at Rackets and Runners.

ProXr

Paddles are covered for 6 months against manufacturing defects from the date of the original purchase (non-transferable). ProXr warranties are processed in-store at Rackets & Runners.

Ronbus

Paddles are covered for 6 months against manufacturer defects of original purchaser (non-transferable). Ronbus warranties are processed in-store at Rackets and Runners.

Selkirk

Paddles are covered for a limited lifetime of the original purchase (non-transferable) for manufacturing defects. As Selkirk warranty claims must be filed with Selkirk directly, we at Rackets & Runners are not able to assist with these. To submit a claim, go to the Selkirk website.

Selkirk SLK

Paddles are covered for 1 year from date of purchase (non-transferable) against manufacturer defects. As Selkirk SLK warranty claims must be filed with Selkirk directly, we at Rackets & Runners are not able to assist with these. To submit a claim, go to the Selkirk website.

SixZero

Paddles are covered for 12 months against manufacturer defects of original purchase (non-transferable). SixZero warranties are processed in-store at Rackets and Runners.

Vatic Pro

Paddles are covered for 6 months against manufacturer defects from the date of the original purchase (non-transferable). Vatic Pro warranties are processed in-store at Rackets & Runners.

Volair

Paddles are covered for 3 months against manufacturer defects from the date of the original purchase (non-transferable). Volair warranties are processed in-store at Rackets & Runners.

Vulcan

Paddles are covered for 12 months against manufacturer defects from the date of the original purchase (non-transferable). Vulcan warranties are processed in-store at Rackets & Runners.

Yonex

Paddles are covered for 6 months against manufacturer defects from the date of the original purchase (non-transferable). Yonex warranties are processed in-store at Rackets & Runners.

Wilson

Paddles are covered for 12 months against manufacturer defects from the date of the original purchase (non-transferable). Wilson warranties are processed in-store at Rackets & Runners.