At Rackets & Runners, you, our customer bring meaning to what we do and why we do it. With over 40 years in the sports goods specialty business, we have been the pioneers in a customer-focused service experience. Trust in our process and commitment to find the best products to support you with your athletic activities.

Holiday 2021 Return/Exchange Policy

Regular-priced merchandise, in new condition, may be returned for a refund or exchange until Jan 10, 2022. Exchange of gift card credit only after Jan 10, 2022. Sale or clearance merchandise is gift card credit only.
 

General Return & Exchange Details

For all returns or exchanges, you must present a valid receipt.

Footwear
Must be in new condition with no wear evident on the soles, interior or uppers. To qualify for return, shoes must be accompanied by the original box and any packaging included.

Rackets
The plastic wrap on the handle has not been removed. The racket has not been strung. No refunds or exchanges on strung rackets. 

Clothing
Items must be in new condition, unwashed and unworn. All original tags must be attached.

Other Products
Can be returned if unopened in original manufacturer’s packaging and with original tags. The following items are final sale and not eligible for return or exchange:

• Sale items marked at 50% off or greater
• Strung Rackets
• Gels, Bars and other “fuel” product
• Water Bottles
• Underwear

Gift Cards
Gift cards may not be redeemed for cash or refunded. All returned items purchased using a gift card will be refunded as merchandise credit back onto a gift card.

Sale Merchandise
Sale items marked with a discount less than 50% can be returned for merchandise credit on a gift card within 14 days of purchase in store and 14 days of confirmed delivery for on line purchase. 

Sale items marked with a discount of 50% or greater are final sale.  

In-Store Purchase: Return and Exchange Policy

Regular Priced Merchandise

Refund
You can receive a full refund within 14 days from the purchase date or merchandise credit on a gift card within 30 days from the purchase date. After 30 days, we will no longer accept returns.

Exchanges

You can exchange your merchandise within 14 days from the purchase date. 

Online Purchase: Return & Exchange Policy

Regular Priced Merchandise

Refunds
You can receive a full refund within 14 days of the confirmed delivery of the purchase. Up to 30 days from confirmed delivery of a purchase, you can receive a merchandise credit on a giftcard. After 30 days, we will no longer accept returns.

Merchandise purchased online can be returned in person to our store location at: 3880 Oak Street, Vancouver, BC, V6H2M5 or through courier or Canada Post.  Alternatively, you will be responsible for paying for return shipping costs. Original shipping costs are non-refundable.

When we receive the merchandise, you will be refunded the original purchase price. The refund will be applied to the method of payment used when ordering.  Original shipping costs, if applicable, will not be refunded.   

Exchanges
We are not able to offer exchanges online.  We recommend returning your order and placing a new order online.