COVID-19: Our Response

To Our Valued Community,

The health and wellness of our community is of paramount importance. We hope that you and your loved ones are safe during this unprecedented time. At Rackets & Runners, we are actively assessing and making operating decisions based on real-time information and guidance from government and health authorities.

Rackets & Runners remains open for business with the following adjustments to standard operations:

Adjusted Hours of Operation

Monday through Saturday:  10:00 am to 5:30 pm. 

Sunday:  11:00 to 5:00 pm. 


Cleaning & Sanitizing
We have implemented enhanced cleaning procedures involving the ongoing disinfection of common surfaces, including: fitting benches, payment keypads, door handles, and countertops. Team members undertake frequent hand-washing. 

Physical/Social Distancing

For all customer interactions, staff are practicing social distance of 2 meters/6 feet.  For our in-store experience, we limit the amount of customers in the store.  For shoe fits, customers are expected to tie their own shoes during the fitting process.  Management exceptions are being made to assist customers who are physically unable to tie their shoes.  Staff wear masks when required.  

Demo Rackets & Paddles

The ability to try before you buy with rackets and paddles is once again available with new safety enhancements.  Check out more details about our Demo Program.

Cash Payments
We continue to accept cash payments, but would prefer that customers use debit or credit cards when possible.  

Store Events/Run Club
To limit larger gatherings of people, all run club, clinics, and in-store events are postponed until further notice. We encourage participants to continue to stay active in smaller groups outdoors by walking, running, hiking, or their court sport of choice. 

Alternatives to In-Store Shopping

    • Online Store
    • Phone and Email Orders
    • Free delivery for purchases over $100 
    • Curb Side Pick up and Drop Off including rackets for re-stringing

We understand that you may have questions. Please call us at 604-733-9211 or send your questions by email to info@racketsandrunners.ca and we will do our best to respond in a timely manner. Please also watch our website or social media for ongoing updates about our operations.

We thank you for your support during these challenging times.
 
Thank you and stay healthy,
Vanda Borean and Team Rackets & Runners